FREQUENTLY ASKED QUESTIONS
Question: I have a Giant Breed Dog. Do you make collars that large?
Answer: Yes. I can make collars up to 36".... although I don't think there are any dogs with that large of a neck.
Question: Are the collars adjustable?
Answer: The snap collars are a fixed size, custom made to fit YOUR dog. However, I also make Adjustable Collars as
well as Martingale Collars with either a 2 inch opening or a 4 inch opening. The Martingale Collar tightens when the dog
pulls on the leash.
Question: What if the collar does not fit?
Answer: The collar is made based off of your measurements, however, if it doesn't fit, you can mail it back and I will
make you a new one.
Question: Is the collar washable?
Answer: Yes. The paracord is made of nylon and will not shrink or will the colors run.
Question: Is there a guarantee?
Answer: Yes. If the product unravels, breaks, or fails in any way within the first year, you can mail it back and I will make
you a new one. The product is not guaranteed against your dog (or another dog) from chewing it up.
Question: How long does it take for my order to be prepared and mailed out?
Answer: Depending on the size of the order, it typically takes a day or two to prepare your order and mail out the next
day. I use the US Postal Service for mail server. Mailing time could take from 2 to 5 days depending on your location.
Question: Can I see the item I ordered before it is mailed out?
Answer: Yes. I will take a picture of the completed item and email it to you.
Question: How can I get a picture of my pet wearing his/her new collar placed in your Photo Gallery?
Answer: Email a picture to me.
Question: Can you add extra hardware to a leash?
Answer: Yes, depending on what it is.
Question: Can you add an ID plate to the collar?
Answer: Yes. You just have it mailed to me and I can stitch it on during the development of the collar.
Question: Where is the products made?
Answer: All items are made in the USA (Mesa, AZ) with components purchased in the USA!
